Privacy Policy

Privacy Policy

Last Updated: 09-20-2018

Scope of this Privacy Policy

Miles (“Miles,” “we,” “our,” and/or “us”) values the privacy of individuals who use our application, websites, and related services (collectively, the “Miles Platform”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from Miles users (“Users”), comprised of both Miles riders (“Riders”) and Miles drivers (including Driver applicants) (“Drivers”). Beyond the Privacy Policy, your use of Miles is also subject to our Terms of Service (WWW.RIDEWITHMILES.COM/TERM).

Information We Collect

A. Information You Provide to Us

Registration Information. When you sign up for a Miles account, you give us your name, email address, and phone number. If you decide to sign up for Miles using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.

User Profile Information. When you join the Miles community, you can create a Miles Profile to share fun facts about yourself and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.

Payment Method. When you add a credit card or payment method to your Miles account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers. Communications.

If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.

Driver Application Information.If you decide to join our Miles driver community, in addition to the registration information we ask you for your date of birth, physical address, National Identification Card, Business EIN number if registered as a business, commercial or regular state driver's license information, vehicle information, commercial or personal car insurance information, and in some jurisdictions, we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the Miles community if needed. Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.

B. Information We Collect When You Use the Miles Platform

Location Information.Miles is all about connecting Drivers and Riders. To do this, we need to know where you are. When you open Miles on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.

Your location information is necessary for things like matching Riders with nearby Drivers, determining drop off and pick up locations, and suggesting destinations based on previous trips. Also, if the need ever arises, our Safety team may use and share location information to help protect the safety of Miles Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for Miles rides. If you give us permission through your device settings or Miles app, we may collect your location while the app is off to identify promotions or service updates in your area.

Usage Information.To help us understand how you use the Miles Platform and to help us improve it, we automatically receive information about your interactions with the Miles Platform, like the pages or other content you view, your actions within the Miles app, and the dates and times of your visits.

Call and Text Information.We work with a third-party partner to facilitate phone calls and text messages between Riders and Drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the Miles Platform, such as when riders and drivers call the Miles support line. You will be given notice that your call may be recorded, and by proceeding you agree to allow Miles to monitor and/or record your call.

User Feedback.At Miles, we want to make sure Users are always enjoying great rides. Riders and Drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give Riders information about Drivers’ ratings and reviews and vice versa.

Address Book Contacts.If you permit Miles to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.

Information from Cookies and Similar Technologies.We collect information using “cookies”, tracking pixels, and similar technologies to understand how you navigate through the Miles Platform and interact with Miles advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the Miles Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Miles Platform.

C. Information We Collect from Third Parties.

Third Party Services. If you choose to register for Miles or otherwise link your Miles account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.

Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.

Corporate Business Programs. If your company, university, or organization participates in one of our business programs such as Miles Business Accounts/profile, we may receive information about you, such as your email address, from your participating organization. We also may give your participating organization the opportunity to request a ride on your behalf, in which case they may provide us with your name, phone number, and the pickup and drop off location for your ride.

Background Information on Drivers. Miles partners with licensed and insured operators by the states and local cities who are already gone through a rigorous background check by the individual states that they are partnering with Miles and the individuals with personal vehicles with personal insurance.

How We Use the Information We Collect

We use the information we collect from all Users to:

-Connect Riders with Drivers;

-Provide, improve, expand, and promote the Miles Platform;

-Analyze how the Miles community uses the Miles Platform;

-Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;

-Personalize the Miles experience for you and your friends and contacts;

-Send you text messages and push notifications;

-Facilitate transactions and payments;

-Provide you with customer support;

-Find and prevent fraud; and

-Respond to safety issues that may arise, including auto incidents, disputes between Riders and Drivers, and requests from government authorities.

Additionally, we use the information we collect from Drivers for the following purposes related to driving on the Miles Platform:

-Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;

-Determining a Driver’s eligibility to drive for Miles

-Notifying Drivers about ride demand, pricing and service updates; and

-Calculating and collecting commercial & personal auto insurance policy from drivers and analyzing usage patterns for safety and insurance purposes.